Triple Down Support Solution

Whenever an organization’s end-users experiences an EHR issue, it takes a serious toll on their ability to stay productive. This is especially true if the problem affects core elements of their workflow. To remedy this, EHR Concepts offers full lifecycle EHR Support Solution with our Triple Down Support Solution for a full suite of EHR and PM products.

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Our goals for support are to Reduce Physician Burnout, Improve EHR Support & drive Immediate Cost Savings for healthcare organizations.

Our Triple Down Support Solution offers a support service model that is more than a helpdesk. We ensure that our support specialists are skilled experts in your EHR and PM applications.

EHR Concepts helpdesk staff have been consultants for many years. Therefore, we can offer more than just Tier 1 general support. Our goal is to offer your organization the best level of support at a minimal cost.  Our executive team came from a support background, allowing us to train, screen, and prepare the best consultants nationwide.

Our Support Service Offers:
  • 24×7 support service
  • US based support personnel
  • Application specific IT Professionals
  • Client-focused Support
  • Full Life-cycle Tier 1-3 Support
  • Reporting & Trend Analysis
  • Proactive Improvement Evaluation
EHR Concepts Support GoalsOutcome
Increased end user satisfaction98% increase in end user support satisfaction
Improved clinical and provider adoptionMore efficient- Real-time support improve productivity
Improved documentation compliance68% increase in office note completion by the time patient is done with appointment
Eliminate inefficient workflowsIncentive dollars able to be obtained
SME input in how the system optimizationEffective communication
Improved clinical and financial outcomesFaster, quality care delivered to patients
Reporting MatrixBuilt-in surveys, recording and reporting tools in ticketing software to ensure organizations are better allocate their training and support dollars.
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“I didn’t know what I was missing until my company engaged EHR Concepts. The professionalism, attention to detail, and product knowledge are unmatched. Our organization has already noticed vast improvements from recommendations by EHR Concepts and we are only a few weeks out of the onboarding stage. I have been beyond impressed with the quick and efficient response times as well as the pleasant and enjoyable representatives. My company could not be happier!”

PatriciaDirector, Healthcare South