Whenever an organization’s end-users experience an EHR issue, it seriously affects their ability to stay productive. This is especially true if the problem affects core elements of their workflow. To remedy this, EHR Concepts offers a full lifecycle EHR Support Solution with our 24/7 EHR & PM Help Desk Support for a full suite of EHR and PM products.
EHR & PM Help Desk Support 24/7
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Our goals for support are to Reduce Physician Burnout, Improve EHR Support & drive Immediate Cost Savings for healthcare organizations.
Our EHR & PM Help Desk Support 24/7 offers a support service model that is more than a helpdesk. We ensure that our support specialists are skilled experts in your EHR and PM applications.
The staff of the EHR Concepts helpdesk has been a consultant for many years. Therefore, we can offer more than just Tier 1 general support. Our goal is to offer your organization the best support at a minimal cost. Our executive team came from a supporting background, allowing us to train, screen, and prepare the best consultants nationwide.
Our Support Service Offers:
- 24×7 support service
- US-based support personnel
- Application-specific IT Professionals
- Client-focused Support
- Full Life-cycle Tier 1-3 Support
- Reporting & Trend Analysis
- Proactive Improvement Evaluation
| EHR Concepts Support Goals | Outcome |
| Increased end user satisfaction | 98% increase in end user support satisfaction |
| Improved clinical and provider adoption | More efficient- Real-time support improve productivity |
| Improved documentation compliance | 68% increase in office note completion by the time patient is done with appointment |
| Eliminate inefficient workflows | Incentive dollars able to be obtained |
| SME input in how the system optimization | Effective communication |
| Improved clinical and financial outcomes | Faster, quality care delivered to patients |
| Reporting Matrix | Built-in surveys, recording and reporting tools in ticketing software to ensure organizations are better allocate their training and support dollars. |
Services & Consulting at it's Finest!
We set the industry standards for information technology. Our team consists of elite IT professionals worldwide.
Let's get together, discuss your next project, or just get some coffee.
Call us at 888.674.0999 or email us at info@ehrconcepts.com.
EHR & PM Help Desk Support 24/7
Our Healthcare Triple Down Support Helpdesk Solution is a simplified, efficient & effective support system that is changing organizations nationwide!
EHR Healthcare Institute
