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Mar 07

The Future of Healthcare and Disruptive Technologies at HIMSS

By AI in Healthcare, EHR, Make Health IT Easier, Reduce Burnout

The Future of Healthcare and Disruptive Technologies at HIMSS 

This week at HIMSS, the healthcare technology community is buzzing with excitement as industry leaders and innovators converge to discuss the future of healthcare!! 

The conference is packed with insightful sessions and discussions highlighting the critical themes of Shaping the Future of Healthcare: A Collaborative Care Journey Where Technology and Humanity Coexist with Disruptive Technologies: Examining the Challenges and Opportunities of Cyber, AI, and Beyond. 

Highlights Thus Far: 

The future of healthcare transcends mere technological advancements. It’s about ensuring that technology enhances, rather than replaces, the human touch in patient care. Some of the great sessions at HIMSS emphasize the importance of collaboration among healthcare providers, technology developers, and policymakers to create a more patient-centered, efficient, and accessible healthcare system. 

Key Topics: 

  • Integrating AI and Automation Without Losing the Human Element: As AI-driven tools and automation become increasingly embedded in healthcare, balancing efficiency with compassionate care remains a top priority. Incredible to see the strategies for using AI to support, rather than replace, human decision-making. 
  • Interoperability and Seamless Data Exchange: The ability to share patient data securely across different healthcare systems is critical for coordinated care. All the interoperability and the role of FHIR (Fast Healthcare Interoperability Resources) standards were a huge topic. 
  • Addressing Physician Burnout with Smart Solutions: Technology can either be a burden or a benefit for clinicians. This showcases how intuitive EHR systems, AI-driven documentation, and streamlined workflows can reduce administrative burdens, allowing providers to focus more on patient care. 
  • Equity in Digital Health: Ensuring that technology-driven healthcare solutions are accessible to all, including underserved populations, is a growing priority.  

Disruptive Technologies: Examining the Challenges and Opportunities of Cyber, AI, and Beyond 

Innovation is often accompanied by challenges, and the HIMSS sessions show the opportunities and risks presented by emerging healthcare technologies. From cybersecurity threats to the ethical implications of AI, this session addresses the pressing issues shaping the digital transformation of healthcare. 

Key Discussions Include: 

  • Cybersecurity in Healthcare: The Rising Threat Landscape: With increasing cyberattacks on healthcare systems, protecting patient data is more critical than ever. Best practices are shared for securing electronic health records (EHRs), mitigating ransomware threats, and ensuring regulatory compliance. 
  • The Ethical and Regulatory Challenges of AI in Healthcare: While AI holds immense potential in diagnostics, treatment planning, and administrative efficiency, it also raises ethical concerns.  
  • The Role of Blockchain in Secure Health Data Management: Blockchain technology is being explored as a solution for secure, decentralized health data storage and patient-controlled records.  
  • Advancements in Digital Twins and Predictive Analytics: Digital twins, or virtual replicas of patients and healthcare systems, are revolutionizing personalized medicine and hospital operations.

As we immerse ourselves in the dynamic environment of HIMSS, EHR Concepts is thrilled to engage with fellow healthcare professionals and innovators. We are committed to staying at the forefront of industry advancements, continuously seeking ways to enhance our understanding of emerging technologies and trends. We value all the insights but also reinforce our dedication to improving healthcare delivery through innovative EHR solutions!  

We are here to assist your organization in any way we can, as our commitment to continuous learning drives us to enhance our services for our clients and the healthcare community at large. Whether you need staff augmentation, fully managed service solutions for helpdesk EHR support, fractional EHR support, transformational digital learning, or a comprehensive LMS solution, we have the expertise to help you succeed! Don’t hesitate to reach out; together, we can elevate your healthcare initiatives.

Stay tuned for more updates as we navigate the future of healthcare and ultimately making Health IT Easier!  

Want to explore solutions from EHR Concepts that can drive your organization’s digital transformation? Contact us today!

info@ehrconcepts.com or 1.888.674.0999

Feb 06

The Future of Healthcare Training: How eLearning is Transforming the Industry

By AI in Healthcare, EHR, Make Health IT Easier, Reduce Burnout

The Future of Healthcare Training: How eLearning is Transforming the Industry

In today’s fast-paced healthcare environment, staying up to date with the latest advancements, compliance requirements, and best practices is more critical than ever. Traditional training methods, such as in-person seminars and lengthy manuals, often fall short in providing the flexibility and efficiency that healthcare professionals need. That’s where eLearning comes in, revolutionizing the way healthcare professionals learn, train, and grow in their careers.

The Rise of eLearning in Healthcare

The healthcare industry is constantly evolving, requiring professionals to keep pace with new regulations, emerging technologies, and updated medical protocols. eLearning offers a dynamic and cost-effective solution for continuous education, making training more accessible and engaging for busy healthcare providers.

Key Benefits of eLearning in Healthcare

1. Flexibility and Convenience

With eLearning, healthcare professionals can access training materials anytime, anywhere. Whether it’s a nurse brushing up on EHR systems after a shift or a physician completing CME credits on the go, eLearning provides the flexibility needed to balance learning with demanding schedules.

2. Improved Knowledge Retention

Studies show that interactive and multimedia-based learning improves knowledge retention. Video tutorials, quizzes, and real-life case simulations help reinforce concepts better than traditional text-heavy materials.

3. Cost-Effective Training

Organizations save on travel, venue, and instructor costs by transitioning to eLearning. Digital courses reduce expenses while ensuring high-quality, standardized training for all employees.

4. Compliance and Regulatory Training

Healthcare institutions must stay compliant with ever-changing HIPAA regulations, patient privacy laws, and industry standards. eLearning platforms streamline compliance training by providing automated updates and easy-to-access certification programs.

5. Personalized Learning Paths

Role-based training ensures that each employee receives customized content relevant to their job responsibilities. This enhances learning efficiency and prevents unnecessary training on unrelated topics.

The Future of eLearning in Healthcare

As artificial intelligence (AI), virtual reality (VR), and augmented reality (AR) continue to advance, the future of eLearning in healthcare looks promising. Simulated surgeries, AI-driven diagnostics, and real-time patient case studies will make training more immersive and effective than ever before.

Final Thoughts

eLearning is no longer just an option—it’s a necessity in modern healthcare training. By adopting digital learning solutions, healthcare organizations can ensure their teams remain skilled, compliant, and prepared for the challenges ahead. Whether you’re looking to enhance EHR training, HIPAA compliance, or clinical education, eLearning is the key to empowering healthcare professionals and improving patient outcomes.

Looking to implement a powerful eLearning platform for your healthcare team? Contact us today to learn more about how our customized digital learning solutions can transform the way your organization trains and educates.

Want to explore solutions from EHR Concepts that can drive your organization’s digital transformation? Contact us today!

info@ehrconcepts.com or 1.888.674.0999

Jan 09

The Role of 24/7 Healthcare IT Helpdesk Support in Enhancing Patient Outcomes

By AI in Healthcare, EHR, Make Health IT Easier, Reduce Burnout

The Role of 24/7 Healthcare IT Helpdesk Support in Enhancing Patient Outcomes

In the ever-evolving world of healthcare, where every second counts, seamless IT operations are critical to delivering high-quality patient care. As healthcare systems become increasingly reliant on technology, the role of 24/7 IT helpdesk support has become indispensable. Around-the-clock support services ensure that healthcare providers can operate without disruption, directly contributing to improved patient outcomes. Here’s how 24/7 IT helpdesk support is transforming critical healthcare environments:

1. Minimizing Downtime in Critical Systems

Healthcare institutions rely on complex IT systems such as electronic health records (EHRs), patient monitoring systems, and telehealth platforms. Any downtime in these systems can lead to delays in patient care and even life-threatening situations. A 24/7 IT helpdesk provides immediate troubleshooting and resolution, ensuring these critical systems remain operational around the clock. This proactive approach minimizes disruptions and safeguards patient safety.

2. Supporting Healthcare Providers During Emergencies

In emergency scenarios, healthcare providers must have immediate access to IT support to resolve technical issues that could impede patient care. Whether it’s a malfunctioning medical device interface or an inaccessible patient record, 24/7 helpdesk support ensures that providers receive real-time assistance. This responsiveness allows clinicians to focus on saving lives rather than grappling with IT challenges.

3. Enhancing Data Security and Compliance

Healthcare organizations handle sensitive patient data, making them prime targets for cyberattacks. A 24/7 IT helpdesk plays a vital role in monitoring for security breaches, addressing vulnerabilities, and ensuring compliance with regulations such as HIPAA. Continuous support helps protect patient data and maintain the trust of both patients and providers.

4. Empowering Staff with On-Demand IT Support

Healthcare staff often work long and irregular hours, making it essential to have IT support available whenever they need it. A 24/7 helpdesk provides a reliable resource for resolving issues, whether it’s accessing a new application or troubleshooting device connectivity. This accessibility boosts staff productivity and morale, ensuring they can deliver care efficiently.

5. Improving Patient Satisfaction Through Seamless Operations

When healthcare IT systems function seamlessly, patients experience shorter wait times, accurate diagnoses, and efficient treatments. A 24/7 IT helpdesk ensures that operational hiccups don’t compromise the patient experience. By enabling smooth interactions between patients and healthcare providers, these services play a direct role in enhancing patient satisfaction and trust.

Conclusion

In today’s technology-driven healthcare landscape, the importance of 24/7 IT helpdesk support cannot be overstated. By ensuring seamless operations, supporting healthcare providers, safeguarding data, and enabling innovative care delivery models, around-the-clock IT support is a cornerstone of improved patient outcomes. As healthcare organizations continue to embrace digital transformation, investing in robust 24/7 helpdesk services is not just a necessity—it’s a commitment to excellence in patient care.

Want to explore solutions from EHR Concepts that can drive your organization’s digital transformation? Contact us today!

info@ehrconcepts.com or 1.888.674.0999

Oct 29

24/7 EHR Helpdesk Support: The Cornerstone of Patient Satisfaction

By AI in Healthcare, EHR, Make Health IT Easier, Reduce Burnout

24/7 EHR Helpdesk Support: The Cornerstone of Patient Satisfaction

In today’s fast-paced healthcare environment, the timely and effective resolution of EHR issues is crucial for ensuring optimal patient care and satisfaction. A well-functioning EHR system empowers healthcare providers to access patient information, document care, and communicate effectively. However, technical glitches and system downtime can disrupt workflows, leading to frustration and potentially compromising patient safety.

This is where 24/7 EHR helpdesk support plays a vital role. By providing round-the-clock assistance, healthcare organizations can minimize the impact of EHR issues on their operations and maintain a high level of patient satisfaction.

Key Benefits of 24/7 EHR Helpdesk Support:

  • Minimized Downtime: Prompt issue resolution ensures that EHR systems remain operational, reducing disruptions to patient care and administrative workflows.
  • Enhanced Staff Productivity: Efficient EHR support frees up healthcare professionals to focus on patient care rather than troubleshooting technical issues.
  • Improved Patient Experience: A well-functioning EHR system leads to smoother patient interactions, reduced wait times, and improved overall satisfaction.
  • Data Security and Integrity: 24/7 support helps maintain the security and integrity of patient data, protecting sensitive information and preventing breaches.
  • Regulatory Compliance: Effective EHR support can help healthcare organizations comply with regulatory requirements and avoid penalties.

Challenges of Digital Transformation in Healthcare

Despite the many opportunities, there are also some challenges associated with digital transformation in healthcare. Some of the most significant challenges include:

  • Data security and privacy: The use of digital tools creates new risks for data security and privacy. Healthcare organizations need to take steps to ensure that patient data is protected.
  • Resistance from healthcare professionals: Some healthcare professionals may be resistant to change and may be reluctant to adopt new technologies.
  • Cost of implementation: Implementing new digital technologies can be expensive. Healthcare organizations need to carefully consider the costs and benefits of digital transformation before deciding. EHR Concepts offer a number of solutions that’s actually more cost-effective to healthcare organization than hiring outright.

Choosing the Right EHR Helpdesk Provider:

When selecting an EHR helpdesk provider, consider the following factors:

  • Expertise: Ensure the provider has a deep understanding of your specific EHR system and can offer tailored support.
  • Availability: 24/7 support is essential for addressing urgent issues promptly.
  • Response Time: Look for a provider with a proven track record of quick response times and efficient problem resolution.
  • Scalability: The provider should be able to accommodate your organization’s changing needs and scale their support services accordingly.

By investing in a reliable 24/7 EHR helpdesk support service, healthcare organizations can significantly improve patient satisfaction, enhance operational efficiency, and ensure the ongoing success of their EHR systems.

Want to explore solutions from EHR Concepts that can drive your organization’s digital transformation? Contact us today!

info@ehrconcepts.com or 1.888.674.0999

Nov 15

EHR Triple Down Support Solution: A Comprehensive Approach to Optimizing EHR Performance

By EHR, Make Health IT Easier, Reduce Burnout

EHR Triple Down Support Solution: A Comprehensive Approach to Optimizing EHR Performance

In the healthcare industry, electronic health records (EHRs) have become indispensable tools for managing patient information, streamlining clinical workflows, and enhancing the quality of care. However, the complexity of EHR systems often poses challenges for healthcare organizations, making it essential to have access to reliable and comprehensive support.

In response to this need, EHR Concepts has developed a support solution to assist healthcare organizations in maximizing their EHR investment and optimizing system performance. Introducing our EHR Triple Down Support Solution is a comprehensive approach that addresses the full spectrum of EHR support needs.

What is the Triple Down Support Model?

The Triple Down Support Solution is a multi-tiered support model encompassing three critical levels of assistance: proactive monitoring, expert service, and 24/7 EHR/PM support. This tiered approach ensures that healthcare organizations have access to the appropriate level of support tailored to the specific needs of the client’s environment.

Proactive Monitoring: Preventing Issues Before They Arise

The foundation of the Triple Down Support Solution lies in our seasoned subject matter experts. Our team members have years of experience with various EHR and PM software. EHR Concepts also includes a proactive approach to support. This involves continuous surveillance of the EHR system to identify potential issues before they manifest into more significant problems that could disrupt patient care or hinder workflow. Proactive monitoring helps minimize downtime, prevent system performance degradation, and ensure the EHR system operates efficiently.

Expert Assistance: Timely and Effective Troubleshooting

When issues do arise, healthcare organizations can rely on our support, which provides access to a team of highly trained EHR support specialists. These experts possess in-depth knowledge of the EHR system and are equipped to provide timely and effective troubleshooting and resolution services. By promptly addressing issues, support helps minimize disruptions’ impact and maintain system uptime.

Benefits of EHR Triple Down Support Solution

The EHR Triple Down Support Solution offers a multitude of benefits for healthcare organizations, including:

  • Reduced downtime and enhanced system performance
  • Timely resolution of technical issues and minimization of disruptions
  • Improved EHR utilization and optimization of workflow
  • Enhanced patient care through a well-functioning EHR system
  • Cost savings from reduced downtime and improved EHR efficiency

Conclusion: Immediate Cost Savings Support Package for Healthcare Success

The EHR Triple Down Support Solution represents a comprehensive and proactive approach to EHR support, ensuring that healthcare organizations have the resources to maximize their EHR investment and optimize patient care. By combining proactive monitoring, expert assistance, and cost, EHR Triple Down Support empowers healthcare organizations to focus on their core mission: delivering high-quality patient care.

In the dynamic and complex world of healthcare, accessing reliable and comprehensive EHR support at a fraction of the cost is not just an option; it’s necessary to ensure the smooth operation of EHR systems and deliver exceptional patient care. With the EHR Triple Down Support Solution, healthcare organizations can confidently navigate the complexities of their EHR environment and harness the full potential of their EHR system to enhance patient outcomes and achieve their organizational goals.

 

📞 888.674.0999

📩 info@ehrconcepts.com

Feb 07
Two happy kids at the doctor's office with a pediatrician.

Let’s Get Physicians Home for Dinner

By Make Health IT Easier, Reduce Burnout

Three Proven Strategies to Get Physicians Home for Dinner 

Physicians are heroes in our healthcare system, so it is not surprising that much of the country is alarmed that we are experiencing a physician shortage. The COVID-19 pandemic was just the start of what the Association of American Medical Colleges estimates will be a 54,100 to 139,000 physician shortage by 2033. Physicians are burned out as a result of long hours, tricky technology, constant change, and a population that has grown sicker than it has been in over 100 years. So, how do we combat all of this? Let’s get our physicians home for dinner.  

1. Reduce Technology Fatigue 

According to a recent study published in the Journal of the American Medical Association, physicians spend more than an hour per day addressing EHR notifications. This time is either ripped from the patient or from physicians’ loved ones. Technology is meant to help make our lives easier, automate simple tasks, and give more time for real human interactions. If an EHR isn’t enabling this, then it wasn’t set up right, the staff wasn’t properly trained, and ongoing support is lacking. 

For a streamlined EHR, consult health IT experts to pinpoint problem areas and help answer the following important questions: What tasks can be automated further to reduce inefficient workflows? What comprehensive training is needed for both physicians and other clinical and non-clinical staff? Where can you invest in more support staff that would make a difference to overall physician satisfaction? Hiring scribes who are responsible for all charting and documentation can free up physicians, allowing them to be present with their patients.  

At EHR Concepts, our Triple Down Support Solution offers a support service model that is more than a helpdesk. We ensure that our support specialists are skilled experts in your EHR and PM applications and can provide Tier 1 -3 support.  

2. Provide Organizational Support 

With months of preparation and training, go-live can often feel like the finish line of a marathon, but the need for support doesn’t end there. A post-implementation evaluation is essential to assess whether your implementation was done right. This will help highlight the benefits and costs in contrast with the proposed budget. If the evaluation finds an increase in revenue and efficiency due to the automation of financial, clinical, and administrative tasks, you are well on your way.  

But still, even after this, there will be hiccups. Staff will need support from application specific IT professionals for the full life cycle of your technology. And in the case of an EHR implementation, patients need support using the patient portal. This support can make a big difference in both patient satisfaction, and patient care. The time and resources needed to provide around-the-clock support services can’t be managed by your staff alone and certainly not by your clinicians.   

3. Provide Personal Support 

The American Association for Physician Leadership notes that the most effective strategies for reducing burnout rates involve a combination of individual and organizational initiatives. If long hours, hectic schedules, new technology, and time away from loved ones aren’t taxing enough, our clinicians are also dealing with sickness and death daily. It is no surprise that being a physician takes a toll on your mental health. Clinical staff need access to emotional support as needed through support groups, employee assistance programs, hotlines, and more.   

At EHR Concepts, our Triple Down Support Solution offers a support service model that is more than a helpdesk. We ensure that our support specialists are skilled experts in your EHR and PM applications and can provide Tier 1 -3 support.  

Jan 10

Make Health IT Easier

By Make Health IT Easier, Reduce Burnout

Make Health IT Easier – Part 2

As we stated in our previous blog Health IT is innovating our world and improving the quality of patient care, but it can be difficult to navigate and execute successfully. Without experience-based implementation, competent staff, and continuous support for staff and patient users, both your patient’s safety and your ROI are at risk. Below we will discuss more inherent risks and proven solutions. 

Training and Continuous Education

At the route of every successful or failed implementation is the staff/end-user communication, training, and support. To be an A-team, your staff must be set up for success, which isn’t accomplished by throwing the hypothetical training book at them. Most healthcare facilities are stuck in the past and have an obvious disconnect between how their staff learns and how they train them. Often technology is thrown at the application as if checking that box is enough for your staff to successfully run with it. And even then, running with complex technology that is the cornerstone of a patient’s care is risky business. Not only could the lack of thorough training affect a patient’s medical records, but incorrect reporting on those records could change their care. As practitioners integrate EHR data into decision-making, such errors could lead to medication errors, wasteful duplication, unnecessary or incorrect treatment, and delayed diagnoses. 

Optimization

Once your health IT is implemented and configured, it needs to be fine-tuned to ensure that it performs to its full potential. Optimizing your EHR should be a top priority—not only to qualify for incentives and generate a return on your investment in EHR deployment but also to improve provider adoption and satisfaction. We will assist your organization with optimizing clinical content, workflows, technical build, reporting, and revenue cycle management. 

Our EHR optimization consultants work with operational and clinical leaders to optimize EHR solutions and deliver measurable outcomes.  

“Providing a support system to help patients and staff when they are having trouble using health IT is essential to your success.”

Support

Whenever an organization’s end-users experience an issue within their health IT it takes a serious toll on their ability to stay productive. This is especially true if the problem affects core elements of staff workflow. We can’t forget that patients are also end-users of health IT, like the EHR. What happens when patients run into an issue at home as they try to access their medical information? Having trained staff on call to support them and their experience is a great solution, but extremely time-consuming and again, cuts into their productivity.   

Ensuring that patients have access to their clinical information is more important now than ever with the 21st Century Cures Act. It was designed to make healthcare information more accessible and transparent with a focus on prohibiting information blocking. It aims to give patients and their healthcare providers secure access to health information and increases innovation and competition by fostering an ecosystem of new applications to provide patients with more choices in their healthcare.  

The rule includes a provision requiring that patients can electronically access all their electronic health information (EHI), structured and/or unstructured, at no cost.  

Providing a support system to help patients and staff when they are having trouble using health IT is essential to your success.   

Our expert team is made up of clinicians with deep application knowledge, experienced project managers, and expert technical consultants all focused on improving clinician adoption, productivity, and satisfaction with health IT. As your trusted advisor, we will equip you with the tools to make health IT easier, positioning your facility for value-based care, decreasing burnout, reducing costs, improving patient experience, and increasing quality/safety. Our consultants are certified in all major EHR solutions and can assist and advise on other health IT implementations, optimization, training, and support.  

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