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EHR Concepts

Jan 24

Paving the Way for Women in Health IT

By Make Health IT Easier, Motivation, Who is EHRC

EHR Concepts has been awarded a Bronze 2022 Stevie Award in the Women Run Workplace of the Year category, following a silver award in 2017 and a bronze in 2016. Much of the company’s success can be attributed to the small but mighty team of women leaders and talented individuals behind it who are committed to operating with the highest morality, ethics, and integrity. As someone who has remained emotionally invested in building up women from the inception of her career, April Reed, the Founder and CEO of EHR Concepts, has created a force in the industry built on determination, strong relationships, and woman leadership.  

On her list of many accomplishments are the contributions she has made to making health information technology (IT) easier. This year EHRC celebrates 15 years in business. It all began when April took her passion as a sought-after consultant for EHR implementations and training and founded her own consulting firm with just one other employee – her mom.  Now she has surrounded herself with a team of out-of-the-box thinkers, who are EHR trainers, implementers, optimizers, integrators, convertors, passionate tinkerers and women that truly understand the client’s challenges and provide solutions fit for their unique organization.

As a seasoned health IT expert April has harnessed her unique leadership style and knowledge of the healthcare industry to achieve the triple aim of better care, better outcomes and lower costs. April has proven her credibility with features in The Wall Street Journal, Inc., Entrepreneurs’ Organization, Business RadioX, and was a recipient of the Barack Obama Presidential Lifetime Achievement Award by The Global Women Empowerment Foundation, following making it on the cover of Women of Wealth Magazine. Additionally, with her leadership, EHR Concepts has been recognized for being a great place to work by Best in Biz. 

“We want to positively impact our community, our industry, and the world around us. We believe each person holds a responsibility to be a conduit for positive change and we strive to support others in their endeavors. We discipline ourselves to implement change and have the strength to do so even if it’s beyond comfort levels.”

-April Reed, Founder and CEO of EHR Concepts

She shared this about the company culture, “Ask anyone on our team, ‘Why EHR Concepts?’ and the answer is the same – we are an open, honest, and fun-loving group. Yes, we solve our clients’ difficult technology challenges, implement, configure and optimize electronic health records software, train and increase EHR adoption, etc., but we do so in an open and collaborative environment, which is the cornerstone of every successful partnership.” The company strives every day to deliver no-nonsense, caring, personalized expert services to EHR users everywhere, successfully implementing complex EHR projects for the past 15 years.  

As April continues to be an inspiration to women everywhere, especially in the health IT space, she and the team at EHR Concepts desire to be defined by more than just success. “We want to positively impact our community, our industry, and the world around us. We believe each person holds a responsibility to be a conduit for positive change and we strive to support others in their endeavors. We discipline ourselves to implement change and have the strength to do so even if it’s beyond comfort levels.” 

EHR Concepts is a proud participant of the women-owned small business program through the Small Business Administration. Its eligibility has been certified by two separate independent organizations, the Women’s Business Enterprise (WBENC) and the National Women Business Owners Corporation (NWBOC). 

Jan 10

Make Health IT Easier

By Make Health IT Easier, Reduce Burnout

Make Health IT Easier – Part 2

As we stated in our previous blog Health IT is innovating our world and improving the quality of patient care, but it can be difficult to navigate and execute successfully. Without experience-based implementation, competent staff, and continuous support for staff and patient users, both your patient’s safety and your ROI are at risk. Below we will discuss more inherent risks and proven solutions. 

Training and Continuous Education

At the route of every successful or failed implementation is the staff/end-user communication, training, and support. To be an A-team, your staff must be set up for success, which isn’t accomplished by throwing the hypothetical training book at them. Most healthcare facilities are stuck in the past and have an obvious disconnect between how their staff learns and how they train them. Often technology is thrown at the application as if checking that box is enough for your staff to successfully run with it. And even then, running with complex technology that is the cornerstone of a patient’s care is risky business. Not only could the lack of thorough training affect a patient’s medical records, but incorrect reporting on those records could change their care. As practitioners integrate EHR data into decision-making, such errors could lead to medication errors, wasteful duplication, unnecessary or incorrect treatment, and delayed diagnoses. 

Optimization

Once your health IT is implemented and configured, it needs to be fine-tuned to ensure that it performs to its full potential. Optimizing your EHR should be a top priority—not only to qualify for incentives and generate a return on your investment in EHR deployment but also to improve provider adoption and satisfaction. We will assist your organization with optimizing clinical content, workflows, technical build, reporting, and revenue cycle management. 

Our EHR optimization consultants work with operational and clinical leaders to optimize EHR solutions and deliver measurable outcomes.  

“Providing a support system to help patients and staff when they are having trouble using health IT is essential to your success.”

Support

Whenever an organization’s end-users experience an issue within their health IT it takes a serious toll on their ability to stay productive. This is especially true if the problem affects core elements of staff workflow. We can’t forget that patients are also end-users of health IT, like the EHR. What happens when patients run into an issue at home as they try to access their medical information? Having trained staff on call to support them and their experience is a great solution, but extremely time-consuming and again, cuts into their productivity.   

Ensuring that patients have access to their clinical information is more important now than ever with the 21st Century Cures Act. It was designed to make healthcare information more accessible and transparent with a focus on prohibiting information blocking. It aims to give patients and their healthcare providers secure access to health information and increases innovation and competition by fostering an ecosystem of new applications to provide patients with more choices in their healthcare.  

The rule includes a provision requiring that patients can electronically access all their electronic health information (EHI), structured and/or unstructured, at no cost.  

Providing a support system to help patients and staff when they are having trouble using health IT is essential to your success.   

Our expert team is made up of clinicians with deep application knowledge, experienced project managers, and expert technical consultants all focused on improving clinician adoption, productivity, and satisfaction with health IT. As your trusted advisor, we will equip you with the tools to make health IT easier, positioning your facility for value-based care, decreasing burnout, reducing costs, improving patient experience, and increasing quality/safety. Our consultants are certified in all major EHR solutions and can assist and advise on other health IT implementations, optimization, training, and support.  

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