Live Chat EHR Support

When problems demand immediate attention, we have a quick solution:
Live Chat EHR Support

With EHR Live Chat Support, help is at your fingertips. Our expert helpdesk is ready to assist your EHR users immediately via remote chat sessions, right on the user’s computer screen. EHR users can chat with helpdesk staff, instead of submitting a support ticket. Also, to help them resolve similar issues in the future, users can access recorded Live Chat transcripts for reference.

Improve your organization’s productivity, EHR adoption and user experience. Take advantage of Live Chat’s built-in surveys, recording and reporting tools to help you better allocate your training and support dollars. Live Chat – healthcare IT made simple.

Live Chat is simple to use:

[icon color=”Accent-Color” size=”tiny” image=”icon-circle”]Click the Live Chat button in the vertical tool bar (Allscripts EHR)
[icon color=”Accent-Color” size=”tiny” image=”icon-circle”]In seconds, you’ll be connected to the helpdesk via Live Chat window on your screen
[icon color=”Accent-Color” size=”tiny” image=”icon-circle”]You will describe your problem and the helpdesk staff will resolve it in minutes, right on your screen, while you watch and learn
[icon color=”Accent-Color” size=”tiny” image=”icon-circle”]At the end of the session, you can provide immediate feedback on your experience.

Benefits of Live Chat:

[icon color=”Extra-Color-1″ size=”tiny” image=”icon-circle”]Cost-Effective – Reduces the average time to resolve a ticket, generating savings
[icon color=”Extra-Color-1″ size=”tiny” image=”icon-circle”]Efficient – Real-time answers improve productivity, EHR adoption and user satisfaction
[icon color=”Extra-Color-1″ size=”tiny” image=”icon-circle”]Specialized – Dedicated experts in Allscripts EHR
[icon color=”Extra-Color-1″ size=”tiny” image=”icon-circle”]Educational – All sessions can be recorded, sent to user and stored for reference
[icon color=”Extra-Color-1″ size=”tiny” image=”icon-circle”]Quantitative – Reporting Tools measure, track & report trends for users/ support staff
[icon color=”Extra-Color-1″ size=”tiny” image=”icon-circle”]Popular – User experience is excellent, which improves EHR user satisfaction