Live Chat EMR Support

When problems demand immediate attention, we have a quick solution: Live Chat EHR Support

With EMR Live Chat Support, help is at your fingertips. Our expert helpdesk is ready to assist your EMR users immediately via remote chat sessions, right on the user’s computer screen. EMR users can chat with helpdesk staff, instead of submitting a support ticket. Also, to help them resolve similar issues in the future, users can access recorded Live Chat transcripts for reference.

Improve your organization’s productivity, EMR adoption and user experience. Take advantage of Live Chat’s built-in surveys, recording and reporting tools to help you better allocate your training and support dollars. Live Chat – healthcare IT made simple.

Live Chat is simple to use

  • Click the Live Chat button inside the application
  • In seconds, you’ll be connected to the helpdesk via Live Chat window on your screen
  • You will describe your problem and the helpdesk staff will resolve it in minutes, right on your screen, while you watch and learn
  • At the end of the session, you can provide immediate feedback on your experience.

Benefits of Live Chat:

  • Cost-Effective – Reduces the average time to resolve a ticket, generating savings
  • Efficient – Real-time answers improve productivity, EMR adoption and user satisfaction
  • Educational – All sessions can be recorded, sent to user and stored for reference
  • Quantitative – Reporting Tools measure, track & report trends for users/ support staff
  • Popular – User experience is excellent, which improves EMR user satisfaction

Available As A Full Service Outsourced Solution Or Licensed Platform.

You decide what’s right for you. License EMR Live Chat for your IT support team, or fully outsource your IT support to our EMR Live Chat helpdesk, staffed with dedicated application specialists customized to your support needs.

Live Chat Solution Demonstration for Allscripts Touchworks

EHR Concepts Live Chat Commercial